PRIVACY POLICY – TORVEX

1. Information We Collect

We collect the following types of personal information when you interact with our website:

  1. Personal details
    • Name
    • Email address
    • Shipping and billing address
    • Phone number
  2. Payment information
    • Processed securely via third-party providers such as Stripe and PayPal
    • We do not store full payment details
  3. Technical data (dữ liệu kỹ thuật)
    • IP address
    • Browser type
    • Device information
  4. Usage data
    • Pages visited
    • Time spent on site
    • Interaction with products

2. How We Use Your Information

We use collected data to:

  1. Process and fulfill orders
  2. Provide customer support
  3. Improve website performance and user experience
  4. Prevent fraud and unauthorized transactions
  5. Send order updates and service-related communications

3. Sharing of Information

We do not sell or rent your personal data.

However, we may share information with trusted third parties, including:

  1. Payment processors (Stripe, PayPal)
  2. Shipping carriers
  3. Analytics and marketing tools

These parties only receive necessary information to perform their services.

4. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve website functionality
  • Analyze traffic
  • Personalize user experience

You may disable cookies through your browser settings.

5. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes

6. Data Security

We implement appropriate security measures to protect your personal information, including:

  • Secure servers
  • Encrypted transactions (SSL)
  • Restricted data access

However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

  1. Access your personal data
  2. Request correction of inaccurate data
  3. Request deletion of your data
  4. Object to or restrict data processing

To exercise these rights, please contact us.

8. Compliance with Laws

We comply with applicable data protection laws, including:

  • GDPR (General Data Protection Regulation)
  • CCPA (California Consumer Privacy Act)

9. Children’s Privacy

Our services are not intended for individuals under the age of 13.

We do not knowingly collect personal data from children.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time.

Changes will be posted on this page with an updated date.

11. Contact Information

For any privacy-related questions:

Email: support@torvexprime.com